Refund and Returns Policy

Eligibility

Customers may request refunds for non-delivery, duplicate charges, materially misdescribed products, or defective software that cannot be remedied within a reasonable time. Statutory consumer remedies always apply.

Digital downloads

Because digital files can be copied after delivery, discretionary change-of-mind refunds may be limited where permitted by law. This does not remove statutory cooling-off rights or remedies for defective products.

Subscriptions

Cancellation prevents future renewal charges when effective. Refunds for paid periods depend on the contract, services supplied and applicable law.

Custom services

Refunds for custom work depend on completed milestones, the signed agreement and any legally permissible cancellation charge. An accounting will be provided on request.

How to request

Email info@mzdigital.co.za with your order number, purchase date and explanation. We aim to acknowledge requests within two business days.

Processing

Approved refunds are ordinarily initiated within seven business days after approval, subject to applicable legal deadlines and payment-provider or bank processing times. Refunded licences may be deactivated.

Contact and business details

MzDigital · info@mzdigital.co.za · +27 87 821 3920 · South Africa

Registered legal name, registration number and physical address: To be completed by the site owner before payment approval.

Last updated: 21 October 2026.